A masterclass in managing emotions at work, leveraging the power of self-understanding along with effective conflict management strategies to build strong successful relationships.

Conflicts can happen in any workplace and in any industry, no matter how big or small your business is. It can happen between individuals, staff and customers, or larger groups of employees. Damaged relationships can be difficult or impossible to repair and conflicts with customers can damage a business's reputation, harming the business as a whole. This is why conflict resolution and knowing how to properly intervene is essential.

This virtual masterclass in managing emotions at work is designed to introduce practical conflict resolution techniques and strategies for managers and team leaders to re-establish communication, and trust, and deal with difficult conversations with confidence.

What you can expect to cover

what conflict is and how it can escalate
the role of self-understanding in conflict
how to become more aware of your own conflict style
recognise conflict styles of others around you
assess conflict situations
personas in conflict - signs to look for
practise using different conflict modes and mediation techniques

Benefit to you and your business

Increased employee engagement
Enhanced workplace communication, team functioning and effectiveness
Increased retention
Reduced grievances and tribunal cases
Increased performance, productivity and motivation
Reduced stress, absenteeism and improved wellbeing
Strengthened culture and employer brand
Improved customer satisfaction (NPS)

This solution is developed by licensed and accredited practitioners with practical business experience.

On completion, a certificate of attendance will be issued to all participants towards CPD (Continuous Professional Development).